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Refund Policy

Last Updated: 02/08/2025

At QRCasa, we strive to ensure your satisfaction with our QR code generation services. This Refund Policy outlines the terms and conditions governing refunds for purchases made through our platform.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Technical Issues: If paid features (e.g., premium QR code templates, analytics) are unusable due to our platform’s errors.
  • Duplicate Charges: Unauthorized or accidental duplicate purchases.
  • Subscription Cancellations: Refunds for unused portions of annual subscriptions if canceled within 14 days of purchase.

Refund Timeframe: Refund requests must be submitted within 14 days of the original purchase date.

2. Non-Refundable Situations

Refunds will not be granted for:

  • Change of Mind: Dissatisfaction with design outcomes or features after use.
  • Free Services: No refunds apply to free tiers or trial periods.
  • Partially Used Services: Subscription fees for periods already consumed.
  • Violations: Accounts terminated due to breaches of our Terms of Service.

3. How to Request a Refund

To submit a refund request:

  1. Contact Us: Email [email protected] with:
    • Transaction ID or receipt.
    • Reason for the refund.
    • Screenshots/documentation (if applicable).
  2. Review Process: We will respond within 5 business days to confirm eligibility.
  3. Approval: If approved, refunds will be processed to your original payment method within 10 business days.

4. Subscription Cancellations

  • Monthly Subscriptions: Cancel anytime; no refunds for the current billing cycle.
  • Annual Subscriptions: Pro-rated refunds for unused months if canceled within 14 days of renewal.

5. Exceptions

  • Third-Party Fees: Transaction fees (e.g., credit card charges) are non-refundable.
  • Regional Laws: Refund eligibility may vary to comply with local consumer laws (e.g., EU’s 14-day cooling-off period).

6. Contact Us

For refund-related questions, reach out at:
Email: [email protected]

This policy applies to all purchases made directly through QRCasa. Terms may be updated periodically—check the “Last Updated” date for changes.

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